“需要緊急幫助”選項

利用【聯(lián)系賣家支持】表單中的【需要緊急幫助】選項，您可以重點標記對買家或您的業(yè)務具有重大影響的業(yè)務關鍵問題。

標有“需要緊急幫助”的問題將先于常規(guī)非緊急問題得到優(yōu)先處理。

以下是關于該選項適用場景的一些示例：

1. 您的商品存在價格錯誤，但您自己無法更正。

2. 您的價格在您做出修改 24 小時后仍未生效。

3. 您的賬戶被入侵。

4. 您上傳的輸入數據或商品信息在上傳 24 小時后仍未顯示。

5. 您在接收付款方面遇到問題。

6. 您的已的 ASIN 遇到問題。

請酌情使用該選項，僅在買家或您的業(yè)務需求亟需盡快處理時，將問題標記為“需要緊急幫助”。

The "Urgent Help Needed" Option

The Contact Seller Support form has an Urgent Help Needed option that enables you to identify business critical issues that have a significant impact on buyers or your business.

Cases that are marked "Urgent Help Needed" will be prioritized ahead of regular non-urgent cases.

Here are some examples of when to use this option:

1. You have pricing errors and are unable to correct them yourself.

2. Your pricing updates are not taking effect 24 hours after updating them.

3. Your account has been compromised.

4. Your uploaded feeds or product listings are not reflected 24 hours after uploading them.

5. You have an issue related to receiving disbursements.

6. You have an issue with your brand registered ASIN.

Please exercise discretion and only mark cases as "Urgent Help Needed" when expedited resolution is critical to buyers or your business.

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯(lián)系。