移除亞馬遜庫(kù)存官方流程：創(chuàng)建移除訂單和取消移除訂單的操作

亞馬遜觀察

2022-03-26

2883

移除訂單編號(hào)、批次編號(hào)或 FNSKU

從中心移除庫(kù)存

移除訂單編號(hào)、批次編號(hào)或 FNSKU

要從中心移除庫(kù)存，您需要提交移除訂單。您可以通過(guò)以下方式執(zhí)行此操作：

從【管理庫(kù)存】頁(yè)面或【建議移除】報(bào)告中創(chuàng)建移除訂單。請(qǐng)參閱下面的【創(chuàng)建移除訂單】部分。
設(shè)置自動(dòng)移除。請(qǐng)參閱自動(dòng)移除庫(kù)存。
通過(guò)上傳庫(kù)存文件批量移除庫(kù)存。請(qǐng)參閱批量移除庫(kù)存。

您要使用哪種方式取決于您希望移除的庫(kù)存的類型和狀況。它們并不相互排斥。您可以將庫(kù)存發(fā)送至指定的收件人?；蛘撸绻幌雽?kù)存退還給您，可以請(qǐng)求我們?cè)谶\(yùn)營(yíng)中心對(duì)其進(jìn)行回收或棄置。

請(qǐng)勿使用移除訂單將庫(kù)存發(fā)送給買家或作為禮品。移除訂單旨在將庫(kù)存退還給您、制造商、第三方倉(cāng)儲(chǔ)提供商或二次承運(yùn)人。

注意：當(dāng)庫(kù)存不再可售時(shí)，亞馬遜會(huì)通知您按要求移除。但是，我們還會(huì)建議移除即將需要支付長(zhǎng)期倉(cāng)儲(chǔ)費(fèi)的庫(kù)存。

創(chuàng)建移除訂單（包括棄置商品）

注意：亞馬遜無(wú)法向美國(guó)地區(qū)；郵局、陸軍郵局、艦隊(duì)郵局或分郵局郵箱；或其他運(yùn)營(yíng)中心配送移除訂單。移除訂單退貨不得用于配送買家訂單，也不得用作禮品或促銷商品。有關(guān)更多信息，請(qǐng)參閱移除庫(kù)存（概覽）。

從【管理庫(kù)存頁(yè)面】頁(yè)面、【移除不可售】庫(kù)存頁(yè)面、【修復(fù)無(wú)在售信息的亞馬遜庫(kù)存】頁(yè)面或【建議移除】報(bào)告均可開始創(chuàng)建移除訂單。從【管理庫(kù)存】頁(yè)面，您可以選擇您要移除的任何庫(kù)存?！窘ㄗh移除報(bào)告】?jī)H包含即將需要支付長(zhǎng)期倉(cāng)儲(chǔ)費(fèi)的庫(kù)存，而【修復(fù)無(wú)在售信息的】頁(yè)面包含運(yùn)營(yíng)中心內(nèi)沒有商品信息的所有庫(kù)存。

執(zhí)行以下操作之一：
提示：如果建議移除列表不止一頁(yè)，請(qǐng)為每個(gè)頁(yè)面創(chuàng)建單獨(dú)的移除訂單。

在管理庫(kù)存頁(yè)面，選擇您想要移除的商品，然后從【對(duì)選定商品執(zhí)行操作】下拉列表中選擇【創(chuàng)建移除訂單】。
在建議移除報(bào)告中，點(diǎn)擊【開始移除程序】。如果未顯示【開始移除程序】，則表示您沒有建議移除的庫(kù)存。
在移除不可售庫(kù)存頁(yè)面，選擇您想要移除的商品，然后從【對(duì)選定商品執(zhí)行操作】下拉列表中選擇【創(chuàng)建移除訂單】。
在修復(fù)無(wú)在售信息的頁(yè)面，選擇您想要移除的商品，然后從【對(duì)選定商品執(zhí)行操作】下拉列表中選擇【創(chuàng)建移除訂單】。

在創(chuàng)建移除訂單頁(yè)面的【移除方法】下，選擇以下選項(xiàng)之一：

選擇【配送地址】，將您的庫(kù)存退還給指定的收件人，例如您自己的庫(kù)房、制造商或回收中心。輸入您希望將庫(kù)存運(yùn)達(dá)的地址。
若您希望由運(yùn)營(yíng)中心棄置庫(kù)存，請(qǐng)選擇【予以棄置】。

對(duì)于【設(shè)置訂單編號(hào)】，請(qǐng)執(zhí)行以下操作之一：
提示：保存您的移除訂單編號(hào)以進(jìn)行追蹤。

輸入自定義訂單編號(hào)。
將該字段留空，由系統(tǒng)創(chuàng)建訂單編號(hào)。

在【商品詳情】下，您將看到所選商品的詳細(xì)信息。要向此列表添加庫(kù)存，請(qǐng)?jiān)陧?yè)面底部的【搜索和添加商品】文本框中輸入商品名稱、MSKU、ASIN 或 FNSKU，然后點(diǎn)擊【搜索】。選擇您希望移除的商品并點(diǎn)擊【添加選定商品】。
在【要移除的可售商品數(shù)量】下，輸入要移除的可售商品的數(shù)量。此數(shù)量不得大于可移除商品的總數(shù)量。
在【要移除的不可售商品數(shù)量】下，輸入要移除的不可售商品的數(shù)量。此數(shù)量不得大于可移除商品的總數(shù)量。

在【可售數(shù)量】和【不可售數(shù)量】下，查看總庫(kù)存、可移除的總庫(kù)存和不可移除的總庫(kù)存。
注意：在【不可移除的總庫(kù)存】下，點(diǎn)擊【圖例】查看原因代碼以及不可移除庫(kù)存原因的簡(jiǎn)要描述。

檢查商品詳情，確保所列商品是您想要移除的商品。要更改要移除的商品，請(qǐng)點(diǎn)擊【添加】或【刪除】。
點(diǎn)擊【檢查】。
檢查訂單編號(hào)、移除方法、配送地址以及所選移除商品的詳情。
點(diǎn)擊【確認(rèn)】以完成移除訂單。如果您決定不完成移除訂單，請(qǐng)點(diǎn)擊【】。

隨即顯示一條說(shuō)明“已下達(dá)移除訂單”的彈出消息，表示您的移除訂單已成功提交。

注意：移除訂單中的庫(kù)存最長(zhǎng)可能需要 30 個(gè)工作日才能離開亞馬遜運(yùn)營(yíng)中心。我們的承運(yùn)人取走您移除的庫(kù)存后，將聯(lián)系您指定的收件人安排配送。如果承運(yùn)人無(wú)法安排配送，亞馬遜團(tuán)隊(duì)工作人員將與您聯(lián)系，幫助解決問(wèn)題。

如果移除訂單中的商品在您提交訂單時(shí)可通過(guò)物理方式移除且并未與另一筆交易綁定（例如為現(xiàn)有買家訂單預(yù)留的商品），我們會(huì)將所有此類商品退還。

取消移除訂單

提交移除訂單后，您僅可在短時(shí)間內(nèi)取消此訂單。如果訂單處于【計(jì)劃中】或【待處理】狀態(tài)，您可以取消此訂單。移除訂單通常僅在幾個(gè)小時(shí)內(nèi)處于“待處理”或“等待中”狀態(tài)。

如果狀態(tài)為【處理中】，您將無(wú)法取消訂單。在 Prime 會(huì)員日、、網(wǎng)購(gòu)星期一和假日等高峰期，移除訂單可能保持“處理中”狀態(tài)幾周。

取消移除訂單

在管理訂單頁(yè)面，點(diǎn)擊【高級(jí)搜索】。
在【搜索】下拉列表中，選擇【訂單編號(hào)】，輸入您的移除訂單編號(hào)，然后點(diǎn)擊【搜索】。
在【狀態(tài)】下，確認(rèn)狀態(tài)為【計(jì)劃中】或【待處理】。
在【操作】下，點(diǎn)擊【取消此訂單】。

重要：在收到取消請(qǐng)求之前，您的移除訂單可能已經(jīng)進(jìn)入【處理中】狀態(tài)。請(qǐng)稍后再回來(lái)查看，以確認(rèn)訂單已取消。

賣家無(wú)法取消按要求移除的移除訂單。請(qǐng)參閱按要求移除，了解更多信息。

確保成功配送

如果您移除的庫(kù)存將配送給第三方，請(qǐng)確保此第三方能識(shí)別您的企業(yè)名稱，等待您的貨件送達(dá)，并準(zhǔn)備好一次性接收所有托拍或箱子。

確保您在移除訂單中提供的電話號(hào)碼準(zhǔn)確無(wú)誤。我們的承運(yùn)人將撥打該號(hào)碼以安排配送時(shí)間。

如果您指定的收件人是制造商，亞馬遜將不會(huì)針對(duì)制造商未回購(gòu)的任何商品向您提供賠償。

重要：提交移除訂單，即表示您同意在承運(yùn)人從我們的運(yùn)營(yíng)中心取件后的 30 天內(nèi)通過(guò)您指定的配送地址接收該訂單中的所有商品。如果您指定的收件人不接受在此時(shí)間范圍內(nèi)配送這些商品，我們可能會(huì)指示承運(yùn)人將其棄置。如果發(fā)生這種情況，您需要支付棄置費(fèi)用，但無(wú)權(quán)獲得亞馬遜的賠償。如果配送仍然失敗，您將無(wú)法針對(duì)自己在運(yùn)營(yíng)中心的任意庫(kù)存提交移除訂單。該庫(kù)存將繼續(xù)產(chǎn)生倉(cāng)儲(chǔ)費(fèi)，并可能需支付長(zhǎng)期倉(cāng)儲(chǔ)費(fèi)。

已殘損或錯(cuò)誤的商品

移除的商品到達(dá)后，請(qǐng)接受配送并記錄任何殘損情況。我們將根據(jù)亞馬遜物流丟失和已殘損庫(kù)存賠償政策對(duì)您的已殘損商品進(jìn)行賠償。根據(jù)上述政策，拒收商品的接收期為 30 天。

要為商品申請(qǐng)賠償，您必須提供商品殘損的證據(jù)。我們不接受“示例”圖片（即其他商品的圖片），也不接受廣角組圖片。

同樣，如果您的貨件中包含不屬于您的商品，請(qǐng)接受配送并記錄您收到的商品，然后聯(lián)系我們。

提供已殘損或錯(cuò)誤商品的完整、清晰圖片有助于我們的調(diào)查團(tuán)隊(duì)更快地解決這一問(wèn)題。

Remove inventory from a fulfillment center
Report an order issue, request reimbursement or cancel an order.
To have your inventory removed from an Amazon fulfillment center, submit a removal order. You can do this by:
Creating a removal order from the Manage Inventory page or the Recommended Removal report. See the Create a removal order section below.
Setting up automatic removals. See Remove inventory automatically.
Removing inventory in bulk by uploading an inventory file. See Remove inventory in bulk.

Which method you use depends on the type and condition of the inventory you want to remove. They are not mutually exclusive. You can have your inventory sent to a designated recipient. Or, if you don't want to have the inventory returned to you, you can request that we recycle it or dispose of it at the fulfillment center.
Don't use removal orders to send inventory to customers or as gifts. Removal orders are intended to return inventory to your possession, the manufacturer, or a third-party storage provider or re-shipper.
Note: Amazon notifies you of required removals when the inventory is no longer sellable. However, we also make recommendations to remove inventory that would be subject to upcoming long-term storage fees.

Create a removal order (includes disposals)
Note: Amazon cannot ship removal orders to US territories; PO, APO, FPO, or DPO boxes; or other fulfillment centers. Removal order returns cannot be used to fill customer orders or as gifts or promotional items. For more information, see Remove inventory (overview).
Begin creating a removal order from either the Manage Inventory page, Remove Unfulfillable Inventory page, Fix stranded inventory page, or the Recommended Removal report. From the Manage Inventory page, you can select any inventory that you want to remove. The Recommended Removal report includes only inventory that would be subject to upcoming long-term storage fees, while the Fix stranded inventory page includes all inventory in the fulfillment center that does not have a listing offer.
Do one of the following:
Tip: If the recommended removal list is more than one page, create a separate removal order for each page.
On the Manage Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.
On the Recommended Removal report, click Begin removal process. If Begin removal process does not appear, you do not have any inventory that we recommend you remove.
On the Remove Unfulfillable Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.
On the Fix stranded inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.

On the Create removal order page, under Method of removal, do one of the following:
Select Ship-to address to have your inventory returned to your designated recipient—for example, your own warehouse, the manufacturer, or a recycling center. Enter the address where you want the inventory shipped.
Select Dispose of to have your inventory disposed of at the fulfillment center.

For Set order ID, do one of the following:
Tip: Save your removal order ID for tracking purposes.
Enter a custom order ID.
Leave the field blank and an order ID will be created.

Under Product details, you will see the details of the selected items. To add inventory to the list, enter a title, MSKU, ASIN, or FNSKU in the Search and add items text box at the bOTTOm of the page and click Search. Select the products you want to remove, and click Add selected.
Under Fulfillable quantity for removal, enter the number of fulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
Under Unfulfillable quantity for removal, enter the number of unfulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.

Under Fulfillable quantity and Unfulfillable quantity, review the total inventory, total inventory available for removal, and total inventory not available for removal.
Note: Under Total inventory not available for removal, click Legend to see the reason codes and a brief description of why inventory is not available for removal.

Check the product details to ensure the items listed are the ones you want removed. To change the items to be removed, click Add or Delete.
Click Review.
Review the order ID, method of removal, ship-to address, and the details of the selected items for removal.
Click Confirm to complete the removal order. If you decide not to complete the removal order, click Cancel order.

A pop-up message that reads, “Removal order has been placed” indicates your removal order submission has been successful.
Note: It can take up to 30 business days for inventory in your removal order to leave the fulfillment center. Once our carrier has picked up your removed inventory, it will contact your designated recipient to arrange delivery. If it cannot arrange delivery, an Amazon team member will contact you to help resolve the issue.
We will return all of the units in your removal order that, at the time you submit the order, are physically available for removal and not bound to another transaction—for example, reserved for an existing customer order.

Cancel a removal order
After you have submitted your removal order, you have only a short time during which you can cancel the order. You can cancel the order if it’s in Planning or Pending status. Removal orders usually are in Planning or Pending status for only a few hours.
If the status is Processing, you will not be able to cancel the order. During peak periods such as Prime Day, Black Friday, Cyber Monday, and the holidays, removal orders can stay in Processing status for several weeks.
To cancel a removal order:
On the Manage Orders page, click Advanced search.
In the Search drop-down list, select Order ID, enter your removal order ID, and click Search.
Under Status, confirm that the status is Planning or Pending.
Under Action, click Cancel this order.

Important: Your removal order may have moved to Processing status before the cancellation request was received. Check back later to confirm that the order was canceled.
Sellers are not able to cancel a removal order for a required removal. For more information, see Required removals.

Ensure successful delivery
If your removed inventory will be shipped to a third party, make sure that it recognizes your business name, knows to expect your shipment, and is ready to receive all pallets or boxes at one time.
Make sure the phone number you provide in the removal order is accurate. Our carriers will call that number to schedule a delivery time.
If your designated recipient is the manufacturer, Amazon will not reimburse you for any items the manufacturer does not buy back.
Important: By submitting a removal order, you agree to receive all units in that order at your designated ship-to address within 30 days after our carrier picks them up from our facilities. If your designated recipient does not accept delivery of these units within this time frame, we may instruct the carrier to dispose of them. If that occurs, you would pay for the disposal costs and would not be entitled to a reimbursement from Amazon. If delivery failures persist, you could lose the ability to submit removal orders for any of your inventory in fulfillment centers. That inventory would continue to accrue storage fees and could be subject to long-term storage fees.

Damaged or incorrect items
When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the lost and damaged inventory reimbursement policy. Refused units are subject to the 30-day receiving period described above.
To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images—that is, images of other units—are not acceptable, nor are wide-angle group images.
Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.
Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.