如何在wish平臺(tái)申訴物流問(wèn)題，這份郵件模板請(qǐng)收好！-ESG跨境

毫無(wú)疑問(wèn)的是，物流是跨境電商訂單完成的最后一步，亦是最癥結(jié)的一步。如果物流環(huán)節(jié)一旦涌現(xiàn)了問(wèn)題，那么花費(fèi)者就有收不到商品，或是期待時(shí)光過(guò)長(zhǎng)，就會(huì)對(duì)我們跨境電商賣(mài)家的印象不好，就有可能給我們店鋪打一個(gè)差評(píng)，這樣我們跨境電商賣(mài)家在之后的經(jīng)營(yíng)進(jìn)程中就會(huì)很艱苦?，F(xiàn)在Wish平臺(tái)方面看到了我們跨境電商賣(mài)家的需求，現(xiàn)在如果物流方面涌現(xiàn)問(wèn)題導(dǎo)致我們店鋪平分降低，甚至店鋪被強(qiáng)迫關(guān)閉的話(huà)，我們通過(guò)郵件進(jìn)行物流申述，掩護(hù)自己的合法權(quán)益，但是有很多跨境電商賣(mài)家基本就不知道該怎么寫(xiě)這封郵件，那么，接下來(lái)的郵件模板，請(qǐng)各位跨境電商賣(mài)家請(qǐng)收好！

TO Wish：

首先我們可以介紹自己的店鋪和寫(xiě)這封郵件的原因。

I’m really sorry to interrupt you so early, mainly because there are very urgent things that need your help. I am a cross-border e-commerce seller on the wish platform***. I just found out when I checked the order that I had a delay in sending Goods order（這么早打擾，真的不好意思，重要還是因?yàn)槲矣惺志o迫的事情須要您的贊助，我是wish平臺(tái)的跨境電商賣(mài)家***，我剛剛在查詢(xún)訂單的時(shí)候發(fā)明，我有一個(gè)延遲發(fā)貨的訂單。）

其次，解釋這件事情的詳細(xì)情形。

We admit that what you mentioned is our mistake. We checked each problem order very carefully and found that the delivery speed of this order was a big problem due to the delivery restrictions of the logistics company. As you can see, attached picture 1-3, we pack the products very quickly and carefully, and pack the products in time within the specified delivery time, and then send them to the logistics company. Because of the negligence of the logistics company, the logistics information of the product was not uploaded to the platform in time, so that we had an order with delayed delivery.（我們承認(rèn)你提到的是我們的毛病。 我們非常細(xì)心地檢討了每個(gè)問(wèn)題訂單，發(fā)明這個(gè)訂單由于物流公司的配送限制，其交貨速度是一個(gè)很大的問(wèn)題。如您所見(jiàn)，附圖1-3，我們包裝產(chǎn)品非常迅速和細(xì)心，并且在規(guī)定的發(fā)貨時(shí)光內(nèi)及時(shí)將產(chǎn)品打包完成后，發(fā)送給物流公司。 因?yàn)槲锪鞴镜暮鲆暎瑢?dǎo)致沒(méi)有及時(shí)將產(chǎn)品的物流信息及時(shí)上傳到平臺(tái)上，以至于讓我們有了一個(gè)延遲發(fā)貨的訂單。）

最后，再次表達(dá)歉意，提出自己的需求。

I apologize for the occurrence of such a problem, but I still hope that the platform can investigate this order again and return us to our innocence. We will pay more attention to our behavior in future operations, thank you!（我對(duì)于涌現(xiàn)這樣的問(wèn)題，深表歉意，但我還是愿望平臺(tái)可以重新調(diào)查一下這個(gè)訂單，還我們一個(gè)清白，我么在之后的經(jīng)營(yíng)中會(huì)更加更加注意自己的行動(dòng)，謝謝?。?/p>

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