跨境電商退換貨客服英語(yǔ)答復(fù)模板-ESG跨境

(1)關(guān)于退貨

示例：當(dāng)買(mǎi)家收到東西不滿意并提出退貨時(shí)

問(wèn)題：

Hello,seller,Idon’tlikethegoodsyousendtome,canIreturn？

答復(fù)：

Yes,weacceptreturnorexchange.Pleasesendyouritembackto:

××，××××，200001,Shanghai,China

Wewillrefund(excludingthepostage)youviaPayPalonceIreceiveyourparcel.

(2)關(guān)于換貨

示例：當(dāng)買(mǎi)家要求換貨時(shí)，如果你接收換貨

問(wèn)題：

Hello,seller,Idon’tlikethegoodsyousendtome,canIbarter？

答復(fù)：

Sure,youcansenditbackforexchange.Pleasesendyouritembackto:

××，××××，200001,Shanghai,China

Wewillsendyouanewoneafterreceivingyouparcel.Pleasebeawarethatyoumustbearthecostofreturnshippingandre-sendshipping.

Thanksforyourunderstandingandanyotherquestionsfeelfreetoletmeknow.

(3)、客戶投訴產(chǎn)品質(zhì)量有問(wèn)題

示例：當(dāng)買(mǎi)家收 ，發(fā)覺(jué)質(zhì)量有問(wèn)題

問(wèn)題：

Hello,seller,Ihavereceivedthegoodsyousendtome,butIfoundthatitiswithabadquality,

答復(fù)：

Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureever

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。