Shopee客戶服務(wù):情期間最佳聊聊回應(yīng)范本-ESG跨境

Shopee客戶服務(wù):情期間最佳聊聊回應(yīng)范本

Shopee新聞
Shopee新聞
2021-04-30
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除了適當(dāng)?shù)膶⑸唐氛{(diào)整成預(yù)購(gòu),避免買家對(duì)送達(dá)時(shí)間有錯(cuò)誤期待外,有些問題不知道怎么回復(fù)嗎?這篇通通教給你!

疫情期間,部分街道封鎖,物流運(yùn)營(yíng)也受限;許多賣家收到買家的留言與疑問。除了適當(dāng)?shù)膶⑸唐氛{(diào)整成預(yù)購(gòu),避免買家對(duì)送達(dá)時(shí)間有錯(cuò)誤期待外,有些問題不知道怎么回復(fù)嗎?這篇通通教給你!


Dear esteemed buyer, we are very sorry that your order fulfilment is taking longer than expected. Our shop is working hard to deliver your order as quickly as possible. While we hope that you can bear with us in the meantime, we respectfully understand should you decide to cancel your order with us this time. Sincerely apologize for your inconvenience and hope that we can serve you better next time. Thanks for your kind understanding.


Thank you for shopping at our store. We apologize that we are currently still experiencing difficulties in fulfilling your order due to the Lockdown. We expect that the shipping process will return to normal after <insert date 日期>. In the meantime, our shop is working hard to deliver your order to you as quickly as possible. Sincerely sorry for the inconvenience and thank you for your kind understanding. 


Thank you for shopping at our store. We apologize that we are currently still experiencing difficulties in fulfilling your order due to the Lockdown. Owing to the dynamic situation on the ground, we are unable to confirm your order ship-out date. Sincerely sorry for the repeated delays and thank you for your kind understanding.


Thank you for shopping at our store. We have partially commenced ship-out process for the orders we received within the Lockdown period. However, we are currently unable to confirm your order ship-out date due to the limitation logistics caused by the Lockdown. Our team is working hard to fulfil your order as quickly as possible. Sincerely apologize for the repeated delays and thank you for your kind understanding. 


Thank you for shopping at our store. We have partially commenced ship-out process for the orders we received within the Lockdown period. Our team is working hard to fulfil all orders as quickly as possible and we expect that the shipping process will return to normal after <insert date 日期>. Sincerely apologize for the repeated delays and thank you for your kind understanding.


Thank you for shopping at our store. We have already started shipping out the orders we received within the Lockdown period. The shipping process is already back to normal and our team is working hard to fulfil all orders as quickly as possible. We sincerely apologize for the repeated delays and thanks for your kind understanding.

以上范本僅供參考,請(qǐng)各位賣家依照自己需求進(jìn)行調(diào)整,若您所在區(qū)域面臨封閉情形,還請(qǐng)您適時(shí)將商品調(diào)整成預(yù)購(gòu),ECQ期間平臺(tái)也調(diào)整了出貨天數(shù),請(qǐng)參考本期最新公告。


疫情期間,請(qǐng)避免前往人多的場(chǎng)所,隨時(shí)關(guān)注自身身體狀況。


(來源:Shopee 菲律賓電商平臺(tái))


特別聲明:以上文章內(nèi)容僅代表作者本人觀點(diǎn),不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。

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